Shipping policy

Shipping policy

Shipping Options & Delivery Costs

We deliver products within an 8 KM radius of the store's location free of cost.

We offer the following shipping options – you will be asked to select a shipping method at checkout

Order Processing Time

All ordersplaced before 2 PM Monday to Friday are processed and dispatched the same day, all orders placed after will be dispatched the next day. All orders placed during the weekend or on a public holiday will send from our warehouse on Monday or on the next business day.

Delivery Address & P.O. Boxes

Please note that we are unable to modify the delivery address once you have placed your order. We are sorry but do not ship to P.O. boxes.

How do I check the status of my order?

When your order has shipped, you will receive a message notification from us which will include a tracking number you can use to check its status.

If you haven’t received your order within 2 days of receiving your shipping confirmation message, please contact us at pondyonlinesupermarket@gmail.com with your name and order number, and we will look into it for you.

Returns, Refunds, and Exchange

We want you to be completely happy with your purchase. Please read our return policy for detailed information about the process.

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Quality

We are a Registered FSSAI Company and follow their guidelines to ensure Authentic goods of High quality to the Customers every Products. “Best Groceries to everyone “

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Pricing

We do provide Less MRP, Daily Deals, Daily Offers, Offer of the day, Combo offers, and Festival Offers, etc. “Save Money on Monthly Grocery Budget Plans with attractive discounts”

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Flexible Timing

We plan and adjust to your convenience for delivering the Products to the right place using fast delivery. We have a Late Hour Delivery Service for the Office Goers. “Spend more time on other important things by placing your Grocery Order to us and less exposed to COVID Viruses”

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Bulk Orders

We do take Bulk Grocery orders for all type of Celebrations like Marriage Functions, Birthday Parties, Puberty Functions, Baby Shower Functions, and New House Opening Ceremony etc. “Just give us the Grocery List meantime you take rest without any stress and will deliver you the best”

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